Anywhere, purpose-built CRM
Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction--across the entire customer lifecycle--whether in the office or out in the field.
The best part about Infor CRM is that it's built for your business. Industry-specific capabilities, deep integration, and unparalleled flexibility and control in how you deploy, use, and pay for your solution offers a best-of-breed CRM solution without compromise.
With Infor CRM, connecting with your customers is easy, engaging, and affordable.
- Mobile customer intelligence through contextual KPIs, charts and menus
- Actionable content from Twitter, LinkedIn, and other social platforms
- Seamless access to Infor CRM contacts, calendars, and tasks in one place through Xbar for Microsoft Outlook and Gmail
- Browser independence, greater administrative controls, and integrated marketing automation
- Enhanced reports and analytics to drive more insightful customer interactions
Infor CRM was built to give you choice in your solution. Run your solution on-premise with Microsoft SQL Server or Oracle Server. Opt for a hosted solution using Microsoft Windows Server and IIS. Or run your solution in the cloud hosted by Amazon Web Services (AWS).
Build your funnel. Build your forecast. Build your business.
Successfully compete and win in your industry with Infor CRM, which offers the right tools to help you effectively manage your sales pipeline, drive opportunities to a close, and have visibility across your sales team's performance. Manage leads, opportunities, and activities from anywhere--at the office, on the road or on a mobile device.
Maximize your marketing impact
Deploy and track marketing campaigns using Infor CRM. You can target a particular market segment with a direct campaign, as well as track the effectiveness. From concept to conclusion, using reporting and analytics, you can monitor the responsiveness to your campaigns and track the return on your investment.
Deliver exceptional customer experiences
Enable service and support teams to quickly resolve customer issues and deliver a quality customer experience that builds loyal, profitable customer relationships. Quickly find resolutions to problems, offer convenient self-service options to customers, and get robust reports that inform you if issues are being resolved in a timely manner.
Insight that drives your bottom line
Infor CRM reporting and analytics provide are key to unlocking the power of your data and enable you and your team to be proactive in your daily ambitions. Powerful analytics of business and team performance help increase individual effectiveness and maximize organizational and customer intelligence. From standard, out-of-the-box CRM reporting and list management capabilities to interactive analysis tools and specialized business intelligence, you get the tools that empower analytics-based decision making at all levels of your organization.
Your solution where you need it
Infor CRM Mobile delivers rich CRM functionality across multiple mobile platforms through a customizable, browser-based application that is easy to deploy and manage. Infor CRM Mobile provides robust capabilities to the users who spend most of their time on the road and in the field. They can edit all account and contact information, view KPIs, access charts, and keep track of their schedule and activities.
Tech that fits your needs
Our flexible and robust configuration creates dynamic, personalized user experiences. Advanced customization accommodates unique requirements by user, team, company, and industry. Features include robust integration, sophisticated security, advanced process automation, and flexible deployment options to meet your unique business needs.