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Why you need to dispatch Outside Services in Visual

Why you need to dispatch Outside Services in VISUAL 

By Jaime Bzdok

Outside services (OS) on work orders need to be purchased and linked to a purchase order number.

Yeah, Yeah …. you know that already. 

Infor VISUAL ERP - Global Schedule
But did you know that if you don’t dispatch these OS purchase orders in VISUAL, it can greatly affect the Concurrent Scheduler?

Dispatching in VISUAL allows you to keep track of parts that are physically sent to your OS vendors. Each service dispatch is linked to the corresponding purchase order which in turn is linked to the work order.

The Concurrent Scheduler works with the dispatch records when it is performing the service checks (if selected).  If the parts are not dispatched, then the Scheduler does not recognize that it is out at the OS vendor and will just continue to plan using the transit days specified for the SERVICE ID in Outside Service Maintenance.

The PO’s Desired Received Date will only be used if the OS is dispatched.  This should only be of concern if you’ve checking service availability when generating your schedule.

Another tip: Be aware that if you do change the desired received dates for OS purchase orders -- be sure to update the dates on the dispatch records too!