CRM Help Desk

  • Track customer calls and create a knowledge base of issues and resolutions.
  • Manage information with Help Desk's automated record keeping and helpful search tools.
  • Log calls according to Part ID, serial number, product categories, and service contracts.
  • Prioritize calls and assign them to specialists for resolution.
  • Track the history of each resolution attempt, complete with a time, date, and user ID stamp.
  • Track and invoice billable hours.